He gave himself a job, not a business.
Rich said it himself: "I gave myself a job."
For years, Foothills Granite ran on Rich's hands and a tight referral network. When work came in, it came in hard. Sixty-hour weeks, head down in the shop, no time to look up. When it dried up, it dried up completely. Three weeks of nothing. Then the scramble. Then slammed again.
He wanted to hire. He had sons who wanted more hours, crew who depended on him. But he wouldn't bring people on without knowing the work would stay. So he didn't. The cycle held him in place.
By the time he found the program, he was close to walking away. Not because the business was failing — it was profitable. But the cost wasn't showing up on any invoice.
"There was no dollar you could put on it. I just didn't want it anymore."